By being certified to comply with
ISO9001 the world’s most popular
management system standard, we
believe it helps us to continue to
improve our products and services and
reduces the likelihood of mistakes. We
believe this standard inspires trust in
our business. ISO 9001 helps us run
more efficiently and profitably bringing
advantages to all our clients. It helps us
to manage our business effectively,
boost operational resilience and build
for the long term.
Quality is something we continually
strive for and is not always easy to
achieve.
The Quality Policy of Eagle Security is as follows:
Our strategy is to undertake the design, installation and maintenance of
electronic security systems, Gates and Barriers, Fire Alarms and Fire
extinguishers in accordance with best professional practice and at a
reasonable financial return.
The key to success in our competitive environment is to continually strive to
increase customer satisfaction and to this end :-
The company is a Recognised NACOSS installer and therefore all employees
are committed to meeting the regulatory, legal and environmental
expectations of the industry that have been agreed by the insurers, police,
professional institutions and relevant trade associations.
The company provides an environment to encourage employees at all levels
to direct their abilities to the benefit of the organisation and their own
personal satisfaction; such a policy attracts the best people in our field.
Management keep abreast of technological changes and innovations that
may be of benefit to existing markets and provide a direction to new
business areas.
Measures are in place in essential core areas of the business, which will
indicate how well the business is performing. This includes not only basic
business measures of cash flow, sales, capital expenditure etc. but also
complaint resolution criteria, false alarm statistics and contractual
obligations such as routine maintenance achievement and callout response
times. Additionally, data is gathered to determine success in continually
satisfying the expectations of the customer.
Dissatisfied customers constitute business risk. International Standard ISO
9001:2015 provides a process for satisfying customers. To this end the
company has developed and implemented a quality management system
that meets the requirements of International Standard ISO 9001:2015 and
the NACOSS Quality Schedules SSQS101, GBQS 301 AND FSQSC121 ‘The
Design, Planning, Installation and Maintenance of Electronic Security
Systems, Access Control, Gates and Barriers, Fire Alarms and Fire
Extinguishers giving confidence not only that installations meet the
requirements of the contract and specifications but that our business is
committed to continual improvement.
Complications such as problems with efficiency and quality are often
present.
The goal of our ISO 9001system is to embed a quality management
system within our organization, enabling us to increase productivity,
reducing unnecessary costs, and ensuring quality of processes and
products.
One of the important aspects of our ISO 9000 system is internal audits
both internal carried out by our own staff and external where the NSI
auditor comes reviews every aspect of our business procedures to ensure
our organization meets the requirements of the standard
Not only does our businesses recognize the importance of the ISO 9001,
but also the customer realizes the importance of quality. And because the
consumer is most important to a company, ISO 9001 makes the customer
its focus