The Quality Policy of Eagle Security is as follows: Our strategy is to undertake the design, installation and maintenance of electronic security systems, Gates and Barriers, Fire Alarms and Fire extinguishers in accordance with best professional practice and at a reasonable financial return. The key to success in our competitive environment is to continually strive to increase customer satisfaction and to this end :- The company is a Recognised NACOSS installer and therefore all employees are committed to meeting the regulatory, legal and environmental expectations of the industry that have been agreed by the insurers, police, professional institutions and relevant trade associations. The company provides an environment to encourage employees at all levels to direct their abilities to the benefit of the organisation and their own personal satisfaction; such a policy attracts the best people in our field. Management keep abreast of technological changes and innovations that may be of benefit to existing markets and provide a direction to new business areas. Measures are in place in essential core areas of the business, which will indicate how well the business is performing. This includes not only basic business measures of cash flow, sales, capital expenditure etc. but also complaint resolution criteria, false alarm statistics and contractual obligations such as routine maintenance achievement and callout response times. Additionally, data is gathered to determine success in continually satisfying the expectations of the customer.
Dissatisfied customers constitute business risk. International Standard ISO 9001:2015 provides a process for satisfying customers. To this end the company has developed and implemented a quality management system that meets the requirements of International Standard ISO 9001:2015 and the NACOSS Quality Schedules SSQS101, GBQS 301 AND FSQSC121 ‘The Design, Planning, Installation and Maintenance of Electronic Security Systems, Access Control, Gates and Barriers, Fire Alarms and Fire Extinguishers giving confidence not only that installations meet the requirements of the contract and specifications but that our business is committed to continual improvement.
By being certified to comply with ISO9001 the world’s most popular management system standard, we believe it helps us to continue to improve our products and services and reduces the likelihood of mistakes. We believe this standard inspires trust in our business. ISO 9001 helps us run more efficiently and profitably bringing advantages to all our clients. It helps us to manage our business effectively, boost operational resilience and build for the long term. Quality is something we continually strive for and is not always easy to achieve. Complications such as problems with efficiency and quality are often present. The goal of our ISO 9001system is to embed a quality management system within our organization, enabling us to increase productivity, reducing unnecessary costs, and ensuring quality of processes and products. One of the important aspects of our ISO 9000 system is internal audits both internal carried out by our own staff and external where the NSI auditor comes reviews every aspect of our business procedures to ensure our organization meets the requirements of the standard Not only does our businesses recognize the importance of the ISO 9001, but also the customer realizes the importance of quality. And because the consumer is most important to a company, ISO 9001 makes the customer its focus
By being certified to comply with ISO9001 the world’s most popular management system standard, we believe it helps us to continue to improve our products and services and reduces the likelihood of mistakes. We believe this standard inspires trust in our business. ISO 9001 helps us run more efficiently and profitably bringing advantages to all our clients. It helps us to manage our business effectively, boost operational resilience and build for the long term. Quality is something we continually strive for and is not always easy to achieve.
The Quality Policy of Eagle Security is as follows: Our strategy is to undertake the design, installation and maintenance of electronic security systems, Gates and Barriers, Fire Alarms and Fire extinguishers in accordance with best professional practice and at a reasonable financial return. The key to success in our competitive environment is to continually strive to increase customer satisfaction and to this end :- The company is a Recognised NACOSS installer and therefore all employees are committed to meeting the regulatory, legal and environmental expectations of the industry that have been agreed by the insurers, police, professional institutions and relevant trade associations. The company provides an environment to encourage employees at all levels to direct their abilities to the benefit of the organisation and their own personal satisfaction; such a policy attracts the best people in our field. Management keep abreast of technological changes and innovations that may be of benefit to existing markets and provide a direction to new business areas. Measures are in place in essential core areas of the business, which will indicate how well the business is performing. This includes not only basic business measures of cash flow, sales, capital expenditure etc. but also complaint resolution criteria, false alarm statistics and contractual obligations such as routine maintenance achievement and callout response times. Additionally, data is gathered to determine success in continually satisfying the expectations of the customer.
Dissatisfied customers constitute business risk. International Standard ISO 9001:2015 provides a process for satisfying customers. To this end the company has developed and implemented a quality management system that meets the requirements of International Standard ISO 9001:2015 and the NACOSS Quality Schedules SSQS101, GBQS 301 AND FSQSC121 ‘The Design, Planning, Installation and Maintenance of Electronic Security Systems, Access Control, Gates and Barriers, Fire Alarms and Fire Extinguishers giving confidence not only that installations meet the requirements of the contract and specifications but that our business is committed to continual improvement.
Complications such as problems with efficiency and quality are often present. The goal of our ISO 9001system is to embed a quality management system within our organization, enabling us to increase productivity, reducing unnecessary costs, and ensuring quality of processes and products. One of the important aspects of our ISO 9000 system is internal audits both internal carried out by our own staff and external where the NSI auditor comes reviews every aspect of our business procedures to ensure our organization meets the requirements of the standard Not only does our businesses recognize the importance of the ISO 9001, but also the customer realizes the importance of quality. And because the consumer is most important to a company, ISO 9001 makes the customer its focus